We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.
Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses, and teams of all kinds use Slack to bring the right people together with all the right information. Salesforce acquired Slack in 2021.
Role Description
As part of the Slack Professional Services team, the Experience Consultants work with Account Executives, Account Partners, Engagement Delivery Managers, Learning Consultants, Customer Success Managers, Technical Architects and other cross-functional specialists to deploy Slack to large enterprises. They focus on the employee user experience by enabling our customers to launch Slack successfully, adopt it widely, and realize significant business value.
As part of our Sales & Customer Success Team, Slack Experience Consultants work with our largest and most strategic customers to design user experiences, transform processes with Slack, and use change management practices to prepare users for new ways of working. Experience Consultants support our customer’s journey by increasing product adoption, maturing usage, and identifying valuable ways for the customer to use Slack.
Experience Consultants use design thinking to facilitate workshops and conduct discovery sessions to understand critical processes and workflows that can be migrated to Slack. After discovery, Experience Consultants design user experiences and identify iterative Slack solutions to address specific use cases across the enterprise. The Experience Consultants develop implementation plans to drive adoption and maturity on the Slack platform and ensure transformation by using appropriate change management strategies.
Your Impact
- Conduct discovery to understand current state business processes, business objectives, customer workflows, employee needs and collaboration across an organization
- Design future state business processes and user experiences on the Slack platform to address previously identified use cases and business objectives
- Serve as expert on Slack platform (Workflow Builder, Slack Connect, etc.) to develop recommendations for increased adoption and maturity
- Build launch plans and implementation roadmaps to increase adoption and maturity while minimizing resistance to change
- Develop change, adoption, and maturity strategies to guide employees to realize the most value from using Slack
- Enable support functions to serve the business and rapidly move into operational success
- Build internal capabilities for the Experience team to ensure consistency in delivery methodology for this function
- Work with executive sponsors to develop and articulate the vision and strategy for agile collaboration
- Define and build out new methodologies within the Services organization as needed
Minimum Requirements
- Experience in business process transformation and/or change management
- Experience in end-to-end system implementations and solution design
Preferred Requirements
- Excellent consultative and communication skills both with customers and with internal stakeholders
- Proven track record resolving issues and risks in a cross-functional and collaborative way
- Respected for your ability to build strong internal and external relationships
- Strategic thinker and problem solver focused on customer success
- Ability to present and have discussions at the C-level
- Operational experience building out functions and delivery programs
- Ambitious and hardworking with creative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s Degree
Our Investment In You
- World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
- Exposure to executive thought leaders with a passion for living our values
- Clear path to promotion with accelerated leadership development programs
- Weekly 1:1 coaching with your leadership
- Fast Ramp mentorship program
- Week-long product bootcamp
Volunteer Opportunities
Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.
We have a public-facing website that explains our various benefits for:
Health benefits
Financial benefits and perks
Time off and leave policies
Parental benefits
Perks and discounts
Visit https://www.salesforcebenefits.com/ for the full breakdown.
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